FAQs
What is OpalTech?
OpalTech is a digital printing solutions provider offering the sales of printers and services such as
large format printers, sublimation printers, DTF Printers, digital printing solutions, software tools,
and technical consultation. Our goal is to help individuals and businesses leverage modern digital
printing technologies to grow efficiently.
Which regions do you serve?
We are based in Africa, Ghana and offer services across Ghana and beyond. Many of our services can
also be delivered remotely to clients in other countries.
What services do you provide?
Our core services include:
• Sales of Opaltech Printers and its Accessories.
• Digital printing equipment supply and support.
• Printing Software & system integration.
• Technical consultation and support.
If you require a custom solution, we can tailor one to your needs.
How do I purchase a Printer at OpalTech?
You can begin by contacting us through our website, email, or WhatsApp. We will discuss your
requirements, provide a quotation, and sign an agreement before work begins.
Do you offer customized solutions?
Yes. Every digital Printer can be customized. Whether you need a unique Specific Printer, a special
integration, or a tailored hardware solution, we can build it according to your specifications.
How long does it take to ?
Project duration depends on the service.
• Direct orders take 4-8 weeks.
• Hardware installations depend on availability and setup time.
• Custom software or technical solutions vary based on complexity.
Do you offer after-sales support or maintenance?
Yes. We provide maintenance packages, technical support, and troubleshooting after delivery. You
can choose between monthly, quarterly, or annual support plans.
What payment methods do you accept?
We accept:
• Mobile Money (MoMo)
• Bank transfer
• Online payment options (when available)
• Cash (where applicable)
Do I need to pay a deposit before starting work?
Yes. Most sales of our printers require a deposit before delivery. The percentage depends on the
specific service and will be outlined in your quotation or agreement.
What happens if there is a problem with a product or service after delivery?
We provide a support window and warranty depending on the service or hardware purchased. You
can reach our support team anytime for assistance.